FREQUENTLY
ASKED
QUESTIONS
Have questions about how our protection works? We've got you covered.
General Protection Questions
What's the difference between a Vehicle Service Contract and a Manufacturer Warranty?
A Vehicle Service Contract (VSC) is a paid mechanical breakdown protection plan covering certain components on your vehicle for a set time and mileage. Unlike a manufacturer’s warranty which is included in the purchase price of certain vehicles, a VSC is optional and purchased separately.​
Is there a waiting period before my protection begins?
Yes — coverage begins after a 30-day and 1,000-mile waiting period from purchase.
Does the plan cover wear and tear?
No, plans cover mechanical breakdown failures as listed in your vehicle service contract, but not general wear and tear items like tires, break pads, hoses, etc.
Eligibility & Vehicle Info
What types of vehicles aren’t eligible?
We don’t cover lifted/lowered vehicles, commercial-use vehicles, or the following brands: Alpha Romeo, Audi, Cadillac, Hummer, Land Rover, Lotus, Lamborghini, Ferrari, Bentley, Rolls Royce, Saab, Peugeot, Renault, Sterling, Yugo, and select Asian, Domestic, and European vehicles.
Is there a mileage limit?
Yes — vehicles must have 180,000 miles or fewer at the time of purchase.
In which states is protection available?
The protection plans are currently available only in the following states:
Arizona, California, Colorado, Maryland, New Mexico, Nevada, North Carolina, Oregon, Texas
Claims & Contract Details
Where can I take my car for repairs?
Repairs must be performed at a licensed repair facility.
A licensed repair facility is a business that is legally authorized to perform automotive repairs under state or local regulations. ASE certification indicates that an individual technician has demonstrated expertise in specific areas of automotive repair. Most licensed repair facilities employ ASE certified technicians as it is a widely recognized credential that helps ensure quality workmanship.
Is the deductible per repair or per visit?
A $50 deductible applies per visit.
How do I cancel my contract?
You may cancel within 60 days for a full refund (if no claims were made). After 60 days, refunds are prorated and may include a cancellation fee. Please see the vehicle service contract for full details.
What’s the maximum payout on a contract?
Our limit of liability is the cost to repair or replace any covered breakdown; but in no event shall this cost exceed the average retail value of your vehicle as determined by the NADA official user car guide at the time immediately prior to the breakdown. The total of all benefits paid or payable during the service contract period shall not exceed the price you paid for your vehicle.
